Home › TOPdesk quick scan
TOPdesk quick scan: know where you stand in sixty minutes
A health check of your TOPdesk setup in one online session, in which we walk through your environment together, using screen sharing and without a view-only account for us. Afterwards you get concrete improvement points, ordered by what returns the most. Free of charge and without obligation, once per organisation, including when you buy nothing at all.
About 60 minutes · online · free of charge, once per organisation
What we look at
Not a checklist of best practices, but your configuration as it stands today, and whether it still does what the organisation needs.
Configuration and structure
Categories, operator groups, permissions and standard solutions. Does the structure still match what the organisation looks like today, or what it looked like three reorganisations ago?
Modules you have but do not use
Almost every environment has licences sitting idle for something never configured: change management, asset management, contract management. We will say whether it is worth switching on after all.
Automation
What happens by hand that events and actions or an integration could take over. Work that comes back every week can almost always be automated.
TOPdesk SelfServicePortal and knowledge base
Forms that are wrong, a knowledge base that is out of date and searches that return nothing. The portal is the face of the IT department.
Reporting
Whether the numbers you steer on add up, and whether you can get out what you need: resolution times, workload, recurring calls.
Releases and backlog
Which functionality from recent TOPdesk updates is still switched off, and what keeps sliding because no fixed time is set aside for administration.
How it works
One hour, with the right people
An online session with your administrator and someone who does the work daily. We share screens and walk through the environment; the discussion that comes out of it is often as valuable as what we see.
Written feedback
Usually within a week you get a short write-up: what is in good shape, what is missing and where the risk sits. Backed by what we saw in your own environment.
Improvement actions, in order
Concrete actions ranked by what returns the most for the least effort, each with an estimate of the hours involved. So you can decide for yourself what to pick up.
No obligation
The write-up is yours, including when you buy nothing further. You are perfectly able to carry out the improvements yourself, and if you do, the quick scan will still have done its job. We would rather earn our money doing the work than writing it down.
Questions about the quick scan
Why is it free of charge?
Because it is the quickest way for us to see whether we can be of use to you, and for you to see whether we are a good fit. An hour looking at it together says more than a quotation process in which we both have to guess. There is no obligation and we do not chase you afterwards. We do the quick scan once per organisation.
How much preparation does it take?
Almost none. You do not have to prepare anything or supply documentation; the answer “I do not know” is information in itself. It does help if the participants come from different corners: an administrator and someone who does the work daily often see two different realities.
Do we have to give you access to our environment?
No. We run the session through screen sharing, so you keep hold of the mouse and decide what we see. We do not need a view-only account or our own access to your environment for it, and we do not ask for one.
Is the quick scan part of a subscription?
From Managed upwards it is included as the annual TOPdesk check on configuration and processes, with improvement advice. Under Fully Managed we do that check twice a year and add an annual plan. The quick scan up front, which is free of charge, stands apart from that: it is for everyone, once per organisation, including those who never become a client.
What if nothing comes out of it?
That happens, and then we say so. If your environment is in good shape and there is no backlog, you have spent an hour confirming it. We would rather hear that now than after sending a proposal that does not suit you.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free of charge and without obligation, once per organisation: an online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.