TOPdesk Robin and AI readiness: keep knowledge items current
How Robin and other AI features use your knowledge items, and what to do with the four categories of the score.
Read the articleGet more out of TOPdesk. With expert management and clear insight.
TOPdesk Managed Services, Functional Management, Consultancy and AureaDesk
We take your TOPdesk administration off your hands and help you set up your environment smartly and keep improving it. AureaDesk turns your TOPdesk data into clear insights into workload, performance and bottlenecks, so you know what is going on and where you can make adjustments.
Free of charge · Online · About 60 minutes
A selection of clients
What we do
Services for TOPdesk
- Ongoing, fixed package TOPdesk Managed Services Monitor, Managed or Fully Managed: a fixed monthly amount that covers the administration, from € 1,440 a month excl. VAT. More on Managed Services
- Ongoing, tailored TOPdesk Functional Management Keeping configuration, releases, integrations and reporting up to date, in the scope and rhythm that suit your organisation. More on Functional Management
- Per assignment TOPdesk Consultancy Configuring a module, a migration, an integration. Per project or through a prepaid bundle. More on Consultancy
- Free, the first step TOPdesk quick scan One online session of about an hour through your environment, with concrete improvement points. More on the quick scan
- Theme sessions and half-days TOPdesk training For operators, key users and administrators, in your own TOPdesk environment. More on training
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Our own dashboard
AureaDesk
The dashboard on your own TOPdesk data. Included with every Managed Services package, also available on its own.
More on AureaDesk
TOPdesk Managed Services, fixed monthly pricesMonitor € 1,440Managed from € 2,700Fully Managed on requestexcl. VATAll rates
Insights
On TOPdesk administration and ITSM
Testing and switching on the new TOPdesk SelfServicePortal
How to test the new SelfServicePortal first and then switch it on for everyone.
Read the articleMail import in TOPdesk: preventing duplicate calls
Why a reply sometimes becomes a new call, and what to set in the mail import to prevent duplicate calls.
Read the articleStart with a free TOPdesk quick scan
One online session of about an hour through your environment, with concrete improvement points in order. Free of charge and without obligation, once per organisation.
Request your free quick scan
Prefer direct contact +31 85 203 3506 info@vcitc.nl