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AureaDesk: dashboard and reporting for TOPdesk
Alongside the services we build and host AureaDesk: a ready-made dashboard that pulls incidents, changes, activities, assets and workload from TOPdesk. Not a report file you have to load into a BI environment yourself, but a hosted web environment you sign in to.
Request a demo free of charge at aureadesk.com · works with TOPdesk SaaS · no Power BI or other BI licence needed · hosted in the Netherlands (EU)
Why we built AureaDesk
In nearly every environment we take over, we see the same pattern: exporting data to Excel every month, adding charts and circulating a PDF that hardly anyone reads. It usually takes hours of work. Meanwhile you want to know how your service desk is doing and where to adjust.
Reports take too much time
Exporting, cleaning and formatting again every month. Time you would rather spend improving your service. The process also often depends on one person. If they are away, the report does not get done.
Insight need not be a BI project
Power BI offers a lot, but it also calls for licences, data models and maintenance. For insight into your own service desk that is often more than you need. You want to get started quickly, without a lengthy implementation project.
Figures only mean something in context
“53 open incidents” says little on its own. Is the number going up or down? Which operator groups is the work sitting with? And what is still coming? That context helps you adjust where it matters.
What you see
AureaDesk reads the TOPdesk modules covered by your package and your TOPdesk licence and presents them in dedicated views, including an Overview that summarises them and a Wallboard with today's figures. An export to PDF, Word or PowerPoint keeps the period and filters of the screen.
- Incident Management: intake, SLA compliance per priority, resolution time and the oldest incident still open, with a forecast for the next 7, 30 and 90 days (with Enterprise also 6 months).
- Change Management: changes and their underlying activities in the same view.
- Operations Management (module): the work that is neither incident nor change, but still costs capacity; can be added to Pro, included in Enterprise.
- Asset Management: per asset the number of incidents and changes, and their order in time. That shows whether failures appeared shortly after a change.
- Operator License Management: paid operators with no activity in the past 90 days, with their permission groups.
- Workload: the work per operator group and per operator (an administrator can switch off the figures per operator), composed from several modules.
- Wallboard: today's figures on a screen on the wall.
- Reservations Management (module): reservations, conflicts and open bookings in one overview; can be added to Standard and Pro, included in Enterprise.
Asset Management, Workload and Operator License Management are in Pro and Enterprise; Pro is included with our management packages.
Which package includes it
If we handle your administration, the Pro package for 20 users comes with it, expandable to 50 users in total; pricing is on aureadesk.com. You sign the AureaDesk subscription agreement and data processing agreement together with the management agreement; the dashboard ends when the management agreement ends, unless you take out your own AureaDesk subscription before the end date.
- Monitor: the dashboard is the core of this package, with 4 hours of administration a week alongside it.
- Fully Managed: included, and we use it ourselves for the monthly report and the SLA reporting, with customer satisfaction from TOPdesk.
- Managed: included.
Everything about AureaDesk is on aureadesk.com
There you will find more about the TOPdesk dashboard and reporting: the views with screenshots, the packages with current pricing, how the TOPdesk integration works and where the data is held. You can also request a demo free of charge: you get access to the demo environment with sample data, without connecting anything.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free of charge and without obligation, once per organisation: an online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.