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On TOPdesk administration and ITSM
What we run into while administering and configuring ITSM environments, written down without the sales pitch. On outsourcing, on processes that exist only on paper, and on why smaller organisations are usually better off with three working processes than with a complete ITIL model.
AureaDesk: why we built our own dashboard for TOPdesk
What it does and does not do, and when a dashboard pays for itself.
Read the articleSmart workflows in TOPdesk: what automation solves
Why most of the gain comes not from AI, but from rules that were never set up.
Read the articleAsset management in TOPdesk: control without logging it all
Why the scope of your register matters more than its completeness.
Read the articleWhat is AI automation within ITSM?
The difference between rules and models, and what needs to be in place before you start.
Read the articleOutsourcing TOPdesk administration: when it pays off
What an in-house administrator really costs, and at what size outsourcing starts to pay off.
Read the articleStreamlining ITSM processes in five steps
From fragmented processes to one working chain, without starting a large ITIL programme first.
Read the articleITSM for smaller organisations, without a large budget
Which three processes to set up first when you have no IT department of your own.
Read the articleAn hour on your TOPdesk environment?
The TOPdesk quick scan is free and without obligation: one online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.