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Training and coaching for TOPdesk
Theme sessions and training half-days for operators, key users and administrators, in your own TOPdesk environment. Price on request: it depends on the topic and the number of participants.
The two formats
Theme session
90 minutes on one topic: events and actions, reporting, the SelfServicePortal, asset management or the knowledge base.
Training half-day
Four hours of training in your own TOPdesk environment, up to six participants.
If you book a session on its own, the price depends on the topic, the preparation and the number of participants, and you get a quotation before we start. Sessions are online; on request they can take place on site, in which case we include the travel time in the quotation and charge travel costs per kilometre beyond fifty kilometres; within a package, travel time counts as hours. Within Managed, theme sessions and training half-days come out of your package hours as needed, with no separate quotation.
The Administrator Hour and coaching already come with Fully Managed
If you have the Fully Managed package, the Administrator Hour (a fixed, recorded online hour with your operators and key users) is already included every month, along with coaching for your administrators or key users, out of the same hours. You do not buy those separately here. What the Administrator Hour covers.
Frequently asked questions
Who is a theme session for?
For operators, key users and administrators who want to go deeper into one part of TOPdesk, such as events and actions, reporting or the SelfServicePortal.
Can we take this within a Managed package, instead of delivery hours?
Yes. Within Managed you can use hours for a theme session or training half-day instead of delivery work. Personal coaching for your administrator belongs to Fully Managed.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free of charge and without obligation, once per organisation: an online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.