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Pricing for TOPdesk administration
We publish our rates. That is unusual in this market, but it saves you a quotation process just to find out whether we fit your budget. All amounts exclude VAT. On 1 January we index our rates by at most the annual change in the CBS (Statistics Netherlands) services price index for commercial services and transport plus two percentage points, announced two months in advance. Within a running period of six or twelve months your rate does not change; an indexation takes effect at the next renewal and no earlier than twelve months after the start.
TOPdesk Managed Services
Three packages, on a term of six or twelve months, invoiced monthly. Fully Managed starts at 32 hours a week; above that we agree a bespoke arrangement. What the difference is.
| Package | Size | Hours per week | Per month |
|---|---|---|---|
| Monitor | n/a | 4 | € 1,440 |
| Managed | S | 8 | € 2,700 |
| M | 16 | € 5,100 | |
| L | 24 | € 7,400 | |
| XL | more than 24 | on request | |
| Fully Managed | n/a | from 32 | on request |
All amounts excluding VAT. Hours are per week, calculated on four weeks to the month; hours not used within a calendar month expire. Fully Managed is the heaviest form: that is where we are the first line for questions about TOPdesk, with an SLA, an XLA and the Expertise Desk. Pay the term up front in one instalment and another 5% comes off. The TOPdesk quick scan is free of charge and without obligation for everyone, once per organisation, package or not. Work outside a subscription (a change proposal, a project or a prepaid bundle of 10, 25 or 50 hours) is agreed per situation. How that works is set out on TOPdesk consultancy.
Included in every package
- AureaDesk Pro package included (20 users, expandable to 50 in total; pricing at aureadesk.com)
- A release check on every TOPdesk update
- Monthly reporting
- A fixed monthly rate; additional work only after written approval
- You stay the owner of the environment, the data and the licences
- Handover free of charge on departure, with invoices paid
Added from Managed
- Annual TOPdesk check on configuration and processes, with improvement advice
- Backlog, configuration, integrations and reporting
- Monthly statement of hours with a description per entry
- A fixed review every month (from size M)
- A fixed day in the week, agreed with you (size L)
Fully Managed only
- SLA on response time and on the resolution time of support questions, XLA on user experience
- Expertise Desk for support and configuration questions, working days 08:00–17:00
- Administrator Hour every month, recorded
- Coaching for your administrators or key users, from the same hours
- A TOPdesk check twice a year, plus an annual plan
- Roadmap session each quarter and 2 theme sessions a year
If you would rather not use one of these, we are happy to leave it out; the monthly amount stays the same. Under Fully Managed the hours cover everything: day-to-day administration, support for your operators, release checks, changes, integrations and reporting. No separate pots, so no argument afterwards, and the monthly review and the Administrator Hour are not deducted. Meetings take place online; on request we come on site, in which case travel time counts as hours and beyond fifty kilometres we charge travel costs per kilometre (the amount is set out in the agreement). The included AureaDesk dashboard is subject to the AureaDesk terms and conditions; we sign those together with the management agreement.
Training and coaching
The Administrator Hour and coaching for your administrator already come included with Fully Managed. Within Managed, theme sessions and training half-days come out of your package hours as needed, with no separate quotation. You can also book them on their own, priced on request; they have their own page: TOPdesk training.
Add-ons to a subscription
Additional hours
Work beyond your package, only once you have agreed to it. We flag it before the hours run out, not afterwards on the invoice. The rate is agreed at the start; it is set out in the agreement.
Evening Expertise Desk
Only available alongside Fully Managed. The Expertise Desk then stays reachable between 17:00 and 21:00, and planned evening work (imports, migrations, rollouts that disrupt too much during the day) fits in that window. Not an on-call service.
AureaDesk dashboard, standalone
Every administration package includes the Pro dashboard. If you only want the dashboard, without administration, that is possible too; see aureadesk.com for the packages and prices.
Paying up front
Contracts run for six or twelve months and are invoiced monthly in advance. Pay the whole term in one instalment and 5% comes off the total.
Questions about pricing
Why does Fully Managed cost more than Managed?
Because more is included. Fully Managed starts at 32 hours a week and comes with an SLA on response time and on the resolution time of support questions, an XLA on user experience and the Expertise Desk. Under Managed we agree a response time only.
When do we get the invoice?
Subscriptions are invoiced monthly in advance, prepaid bundles on purchase, projects and standalone assignments afterwards, based on the hours spent. The payment term is 30 days. If you pay the whole term up front, you receive an invoice for it with 5% off the total.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free of charge and without obligation, once per organisation: an online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.