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TOPdesk Consultant
You configure TOPdesk at a range of organisations, translate wishes into a workable setup and keep processes running smoothly. Not a ticket factory: you sit down with the people who run the process, and you see what you build actually being used.
What you will do
- Configure TOPdesk around the client's processes and needs
- Improve modules such as ticket management and change management
- Build forms, workflows, templates and automated actions
- Advise on process design and service management
- Guide users so new functionality is actually adopted
What you bring
- Bachelor-level working and thinking ability
- An affinity with service management and process improvement
- Strong communication skills and analytical ability
- A proactive attitude and an eye for the client
- Available for 32, 36 or 40 hours a week
- Keen to grow into a TOPdesk specialist
What we offer
- Varied TOPdesk projects across healthcare, government and business
- Room for training, certification and building expertise
- Hybrid working; delivery is largely remote
- Short lines — you talk to the owner, not to three layers of management
Send your CV and we will call
A short note is enough; no need for a long cover letter. Email your CV to info@vcitc.nl or call +31 85 203 3506. You will hear back within one working day, also if it is not a match.
Agencies: please do not contact us about this vacancy.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free and without obligation: one online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.