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ITSM Consultant
You manage and improve our clients' ITSM environments remotely: release checks, management checks, changes, reports and clearing the backlog. At the moment these are TOPdesk environments; you know TOPdesk, ServiceNow or Freshservice. Regular clients, fixed hours and short lines; every month you see what your work delivers.
What you will do
- Management and improvement of our clients' ITSM environments, currently TOPdesk, remotely and with an account in your own name
- A release check at every update of the ITSM tool and periodic management checks
- Implement changes: forms, workflows, templates, permissions and automated actions
- Clear the backlog, maintain integrations and reports and prepare the monthly report, with AureaDesk as a tool
- Answer questions from the client's administrators and users through the Expertise Desk
- Regular consultant and point of contact for a number of clients: you advise on configuration and processes and implement the improvements yourself
What you bring
- Knowledge of TOPdesk, ServiceNow or Freshservice and experience with functional or application management of one of these tools, for example ticket management, change management, asset management, the self-service portal or the knowledge base
- Bachelor-level working and thinking ability
- Careful and structured: you record what you do and keep to the arrangements with the client
- Good Dutch and English, spoken and written; our documentation and support are in both languages
- Available for 16 to 40 hours a week, to be agreed
- You work remotely from the Netherlands; two-step verification and a confidentiality agreement are part of the job
What we offer
- Regular clients in healthcare, government and business, with a fixed number of hours a week per client
- Remote work; meetings online, on site at the client's request
- AureaDesk, our own dashboard, as a fixed part of the work for our TOPdesk clients
- Room for training, certification and building expertise
- Short lines: you talk to the owner, not to three layers of management
- Employed or as a freelancer
Send your CV and we will call
A short note is enough; no need for a long cover letter. Email your CV to info@vcitc.nl or call +31 85 203 3506. You will hear back within one working day, also if it is not a match. How we handle your data is set out in the privacy statement.
Also open: TOPdesk Consultant and Technical Administrator AureaDesk. Agencies: please do not contact us about this vacancy.
An hour on your TOPdesk environment?
The TOPdesk quick scan is free of charge and without obligation, once per organisation: an online session of about an hour in which we walk through your environment together. You leave with concrete improvement points, even if you buy nothing further.